Mass-market Retailing, Transport & Logistics

ID Logistics and Mediamarkt: E-commerce Success with Generix WMS

Boost Your E-commerce Service with Generix WMS

Use Case

The Company

ID Logistics is an international contract logistics group with a revenue of $1.63 billion in 2019. The company operates over 320 facilities across 18 countries, covering 62.4 million sq. ft. of warehouse space distributed across Europe, the Americas, Asia, and Africa, with a workforce of 21,000 employees. With a balanced portfolio of clients in sectors such as retail, industry, detail picking, healthcare, and e-commerce, among others, ID Logistics provides technological solutions committed to sustainable development.

To enhance its efficiency in the Supply Chain area, ID Logistics implemented the Warehouse Management System (WMS) solution for its e-commerce logistics operations with Mediamarkt.

The benefits provided by Generix’s Warehouse Management System are essential and tangible. Operationally, it allows us to automate processes and visualize data in real time, helping us resolve any issue or problem much faster. Working with a technology partner like Generix, who has deep expertise in supply chain technologies, enables us to improve and support our clients’ evolving needs. This is especially crucial in e-commerce operations like those we manage for Mediamarkt, where falling behind is not an option.
Alfonso Rosa
Center Manager, ID Logistics Spain

The Challenges

A Complex Supply Chain

ID Logistics operates an extensive network of warehouses and logistics operations that it aimed to optimize

Adaptation to Change

As a logistics operator, its clients demand the ability to handle various operational processes

Automation and Process Optimization

The Warehouse Management Software enabled the automation and optimization of daily processes in their warehouses.

Error Minimization

Reduction of human errors and increased service reliability, leading to improved service quality and brand image.

The Generix Solution

Flexibility and Adaptability

Generix solutions were designed to adapt to ID Logistics’ changing needs and growth strategy

Improved Visibility

ID Logistics gained enhanced visibility across its entire supply chain, enabling better anticipation of Mediamarkt’s needs and optimized workflows

Warehouse Management System (WMS)

This module allowed ID Logistics to optimize inventory management, reduce errors, and improve product traceability

Problem Resolution

Generix software helped overcome significant operational challenges in e-commerce services

Integration of Different Systems

Generix software integrated seamlessly with ID Logistics’ existing systems, enabling better coordination of operations

Key Features

Generix solutions enabled warehouse management optimization, improved supply chain visibility, and enhanced flexibility

The Project and Results

ID Logistics began working with Mediamarkt in 2017, primarily addressing its online needs. From its logistics platform, ID Logistics manages the bulk of the retailer’s online sales across Spain.

Over time, ID Logistics and Mediamarkt have learned and adapted together to the volatile and demanding e-commerce market, where constant adaptation is crucial to staying competitive. During this period, both parties, as partners, have evolved and adjusted to increasing volumes and the necessary process changes.

ID Logistics sought a robust WMS for Mediamarkt’s operations, which are continuously growing not only in volume but also in technological innovations. Therefore, it was essential to have an expert company in supply chain solutions, capable of providing agile responses to potential challenges or business improvements. They found all of this in Generix, a company that has been supporting ID Logistics since its inception.

ID Logistics needed to meet the demanding requirements of the e-commerce service, which is in constant operational evolution.

Solution Used

Find out more about the solution presented in this success story.

WMS (Warehouse Management System)

The Future

ID Logistics is a long-standing partner of Generix, with whom it has maintained a close and fruitful collaboration over the years. Together, they have developed and implemented innovative solutions in ID Logistics’ warehouses, adapting to the evolving market needs and the specific demands of their clients.

The partnership between ID Logistics and Generix exemplifies how a strategic collaboration can drive operational excellence and customer satisfaction in such a competitive and demanding environment.